OUR POLICIES

It is our priority to guarantee our guests the best possible environment. Missed appointments or last minute cancellations creates loss of income for our team members.

Confirmation Text: As a courtesy, at least 72 hours prior to your appointment you will receive a confirmation text/e-mail. However, if you do not confirm and we are unable to reach you to confirm that appointment at least 48 hs prior, your appointment may be cancelled, and a fee will apply. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/cancelled appointments and the cancellation fee.

CANCELLATIONS:

Your appointments are very important for our team members. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 48 hours’ notice for cancellations or changes. If you cancel or make changes to your appointment less than 24 hours in advance your stylist may choose to charge a cancelation fee or require a deposit to secure future appointments. If this is a recurring issue, your stylist may refuse to provide you with future services.

Tardiness:

If you are running late to your appointment, please call ahead to let us know. If you arrive beyond 15 minutes late, you may have to forfeit your appointment completely and a cancellation fee may apply.

NO CALLS/NO SHOWS:

If you do not call/text to cancel/reschedule and do not show up on the scheduled date and time of your appointment you will be charged 50% of the service(s) originally scheduled.

Credit Card Required:

A credit card may be required to be kept on file to schedule an appointment that is requiring more than a 2-hour time slot. We require at least 24 hours’ notice to CANCEL OR MAKE ANY CHANGES to an appointment. In the case that 24 hours’ notice is not given for a cancellation/rescheduling, your credit card may be charged up to 50% of the service that was scheduled.

COLOR CORRECTION & SPECIAL SERVICES:

A Hair Audit/Consultation is required prior to reserving a color correction appointment or special services. Consultations are at NO CHARGE to the guest.

Color history and the use of medications must be divulged when consulting with your stylist. If you are currently under care of an MD, it is your responsibility to research if color services are compatible with any prescription medication or cancer treatment which you are currently being treated with or have prior to your color application. Your stylist is not a trained medical physician.

A color correction contract MUST BE SIGNED before your color correction appointment begins.

Below is a list of items to address with your colorist prior to your appointment- as these items may cause negative chemical reactions to the hair when mixed with the salon chemical services.

· Previously over-processed hair: by repeatedly layering dyes over porous pre-lightened hair.

· Taking prescription medication: that inadvertently alters the b ones of the hair (methotrexate, sulfa based medications).

· Thermal damage: by over-use of hot tools.

· Use of metallic dyes, salts, or minerals: (box color) or use of "over mineralized well water" chemicals may cause negative reaction to enlightenment services.

· Permed or relaxed hair: chemicals may cause negative reaction to enlightenment services.

· Use of henna or vegetable dyes: chemicals may cause negative reaction to enlightenment services.

**ANY DAMAGE CAUSED TO THE HAIR AS A RESULT OF UNDIVULGED INFORMATION DURING THE CONSULTATION IS NOT THE RESPONSIBILITY OF THE STYLIST.**

**STRICTLY ENFORCED 48 HOUR CANCELLATION POLICY: Please understand when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and guests on our waiting list miss the opportunity to receive services. Our appointments are confirmed at least 48 hours in advance because we know it is easy to forget an appointment you booked months ago.

 

CHILDREN:

Children must be attended by another adult (who is not receiving services) at all times. This ensures the safety of your child, as well as maintains a professional atmosphere for other guests receiving services.

 

WE THANK OUR GUESTS IN ADVANCE FOR YOUR SUPPORT AND UNDERSTANDING OF OUR SALON POLICIES.

WE RESERVE THE RIGHT TO REFUSE SERVICES TO ANYONE.

© 2019 The Hair Color Experts

239-257-2243